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Privacy Policy 

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Effective Date: 23/02/2025
Last Updated: 23/02/2025

 

Lux Home Improvements ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit www.luxhomeimprovements.co.uk. By using our website, you consent to the practices described in this policy.

 

1. Business Information

 

2. Information We Collect

We collect and process personal data to provide our services efficiently and improve our website. The types of data we collect include:

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  • Personal Information: Names, email addresses, phone numbers, and home addresses.

  • Technical Information: IP addresses, browser types, and device information collected through cookies and analytics tools.

  • Usage Data: Information about how you interact with our website, including page views and browsing activity.

 

3. How We Collect Your Data

We collect your data in the following ways:

  • Directly from you: When you complete a contact form, request a quote, place an order, or subscribe to our newsletter.

  • Automatically: Through cookies, analytics tools, and tracking technologies when you browse our website.

  • Through communication: When you contact us via email or phone, we may retain records of our correspondence.

 

4. How We Use Your Data

We use the personal data we collect for the following purposes:

  • To provide customer support – Responding to inquiries, processing orders, and scheduling installations.

  • To improve our services – Analyzing customer interactions to enhance our website and service offerings.

  • To market our services – Sending promotional emails, special offers, and updates (you can opt-out anytime).

  • To ensure security – Monitoring website activity to detect and prevent fraud or unauthorised access.

 

5. Data Sharing & Disclosure

  • We do not sell, trade, or share your personal data with third parties.

  • Your data is only used internally for business and marketing purposes.

  • If required by law, we may disclose information to comply with legal obligations or to protect our rights and property.

 

6. Cookies & Tracking 

Our website uses cookies and similar technologies to enhance user experience and analyze traffic. We use:

  • Essential Cookies: Necessary for website functionality.

  • Analytical Cookies: Google Analytics and Facebook Pixel to track user behavior and improve our services.

  • Marketing Cookies: To provide relevant advertisements and promotions.

You can manage your cookie preferences in your browser settings.

 

7. How We Protect Your Data

We take data security seriously and implement the following measures:

  • Encryption: Secure encryption protocols to protect sensitive data.

  • Secure Servers: Your data is stored on secure servers with restricted access.

  • Regular Audits: Periodic security reviews to prevent unauthorized access or breaches.

 

8. Your Rights

Under data protection laws (including the UK GDPR), you have the right to:

  • Access your personal data – Request a copy of the information we hold about you.

  • Correct your data – Ask us to update inaccurate or incomplete information.

  • Delete your data – Request removal of your personal information from our records.

  • Restrict processing – Limit how we use your data in certain circumstances.

  • Object to marketing – Opt out of promotional emails at any time.

To exercise your rights, contact us at info@luxhomeimprovements.co.uk.

 

9. Legal Compliance

We comply with all applicable data protection laws, including:

  • UK General Data Protection Regulation (UK GDPR)

  • Data Protection Act 2018

 

10. Updates to This Privacy Policy

 

We may update this Privacy Policy occasionally to reflect legal changes or improvements in our data protection practices. Any updates will be posted on this page, and significant changes will be communicated where appropriate.

For any questions regarding this Privacy Policy, please contact us at info@luxhomeimprovements.co.uk.

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